Customer Experience & Technology Specialist

Customer Experience & Technology Specialist, Part-Time

Reports to: General Sales Manager

Want to work with one of the most prestigious luxury auto brands in the world?

Join our dynamic team at our state-of-the-art Lexus dealership, proudly located in Calgary’s vibrant Northwest Automall. As a family-owned, family-operated, and dealer-managed business, we are committed to fostering a supportive environment where every team member feels valued.

This is a part-time position, with set hours on Mondays and Thursdays from 12:00pm–8:00pm, along with occasional Saturdays and holiday coverage based on business needs.

As a Customer Experience & Technology Specialist, you will play a key role in delivering an exceptional guest experience by guiding customers through their new vehicle and helping them feel confident using its features and technology.

Key Responsibilities:

·         Present Lexus vehicles and technology features in a clear, engaging, and informative manner.

·         Assist guests during vehicle deliveries and tailor the experience to meet their individual needs.

·         Demonstrate technical systems, dynamic features, and controls during vehicle handover.

·         Provide post-delivery follow-up support to ensure guest satisfaction and ongoing understanding of features.

·         Maintain up-to-date knowledge of Lexus vehicles through continuous research and training.

·         Respond to and troubleshoot guest inquiries regarding vehicle technology.

·         Collaborate with the Service Department to assist guests with technology concerns by appointment.

·         Proactively engage with showroom visitors to answer technology-related questions.

·         Support the training of Service and dealership staff on new vehicle technology.

·         Perform additional duties as assigned by management.

This role is guaranteed through the end of October, with the potential for extension based on performance and business needs. It is ideal for someone seeking a flexible, part-time opportunity through the summer and fall.

What You Bring:

·         Passion for automotive technology and a strong desire to help others understand it.

·         Excellent communication and presentation skills.

·         Strong attention to detail and ability to learn quickly.

·         Previous experience in a customer-facing or technology-related role is an asset.

·         Confidence in using mobile apps, in-vehicle systems, and troubleshooting technology issues.

·         A proactive and approachable attitude when engaging with guests.

·         Ability to work collaboratively with multiple departments.

·         Valid Alberta Class 5 driver’s licence with a clean driving record.

·         Availability to work flexible hours, including evenings and weekends if required.

·         Professional appearance and demeanor, consistent with a luxury brand environment.

Why Join Lexus of Royal Oak?

·         Family-owned and operated, with a positive, team-oriented culture

·         Regular team events and appreciation activities

·         Supportive onboarding and training process

·         Stable, hourly wage for consistent earnings

·         A workplace where your contributions are valued and growth is encouraged

Want to Stand Out?

Let your personality shine! We invite interested candidates to send a short video introducing themselves. Tell us who you are, what drives you, and why you’re excited about this opportunity.

Please email your video (optional) and resume to: dawnm@lexusofroyaloak.com. Be sure to include your name and the date you submitted your application.

G3 Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. 

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.